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Cisco Employee

Compliance Recording - Record encrypted calls

Hi all,

May I know if compliance recording (CR) able to record calls from IP phone in encrypted mode?  Thanks.

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VIP Super Bronze

Compliance Recording - Record encrypted calls

Yes. Note that Authenticated, non-encrypted calls are not supported still with the BiB. The release notes state this as a new feature in 8.5(2): Release Notes for Cisco Unified Workforce Optimization Quality Management 8.5(2) (Base + all SRs)

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