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Computer Monitor Shadow CAD or CTI OS

Running Contact Center Enterprise with CTI OS 7.5.10

I have gotten a few request from some of my call center suprvisors who want to remotly see what the agent is doing on their screen.  I know their are 3rd party apps such as bomgar that allow this.

I did some searching to see if cisco offered a solution and did not see one.  Did I possably miss it?  Is this something in a futre release of CTI OS, CAD or Finesse?

Is anyone else doing this and if so what are you using?

Thanks in advance team!

Del

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Computer Monitor Shadow CAD or CTI OS

I would look at Calabrio, they have a pretty good tool which record audio and video.

david

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