Computer running CTIOS freezes and agent receives call
I have an agent running CTIOS 7.5. This agent's PC locked up while the agent was logged in and in the ready state. I'm assuming that the locked up PC was due to a windows error. During the time of the lockup and during rebooting her computer the agent received call center calls at her desk.
Understanding that the last state the CTI servers saw was the agent in the ready state. How long will it take for the CTI server to detect that the agent is no longer available?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...