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Community Member

Configuration assistance with QM 2.7(3)

Hello to all ,

I have 2 servers ( CUCM , Publisher and suscriber with 7.1.5.30000-1 version ) and Contact Center Express server version 7.0(2)_Build254 and finally a server with QM 2.7(3) and here is the problem , I have not any experience with QM and I need to record the agents activity .

I have installed the SQL 2005 server and QM 2.7(3) at a Windows 2003 server , and I was installed Quality Management administrator and Quality MAnagement desktop in my notebook with Windows XP SP3 . The clients PC`s have Windows 7 Professional . ( are compatible ? ) .

The first problems are with the recording ( I can not see yet ) and with Quality Management desktop ( I Can not log in ) .

Can you give me some advise ?

Thanks and best regards

Hugo 

2 REPLIES
Community Member

Configuration assistance with QM 2.7(3)

Does anybody worked with QM 2.7(3) ?  . What password can use the Quality management desktop ¿

Thanks and regards

Community Member

Configuration assistance with QM 2.7(3)

Finally I Can log in in  QM desktop , but   i Cant see the agents upgraded . I see with old values yet .Can you give me some advice ?
Hugo

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