This is the first time I'm configuring IPPA and altough it is working fine, I have the following doubt : Is it required to have a dedicated Application User only for IPPA when you already have the RMCM Application User ?
In IPPA documentation, it is stated to create an application user, 'telecaster', and add it to Standard CTI Enabled Group. You should then associate all IP Phones used with IPPA to this application user.
During testing, I accidently found out that phones not added to this user, were working fine and Agents could use IPPA without any problem .
My guess is, because those phones were already used by agents using CAD and where already associated with RMCM Application User that also has the Standard CTI Enabled Group.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...