Configuring a new hotline to UCCE

[joveldeguzman]

                   Good day. I am working on a new campaign and would like to seek your opinions on how to configure a

trunkline to UCCE. For example number  to be configured is 6322588. Any suggestion will be highly appreciated.

          Nortel PABX -----E1------UCCE

[Gergely Szabo]

Hi,

is it an outbound campaign?

If you are completely new to UCCE, I don't really recommend you to configure an advanced topic like outbound dialling.

G.

[joveldeguzman]

Gergely,

              This is an inbound campaign only.

[Gergely Szabo]

Okay, and where did you get stuck?

G.

[joveldeguzman]

G,

Actually we already connected the E1 To UCCE is there any configuration that needs to be done before I can have it

test it?

Regards,

Jovel

[david.macias]

What happens when you call a number on that E1, does UCCE see the call?

david

[joveldeguzman]

David,

When I dialled the number it is still busy using a landline. But when, I tried dialling it using the IP communicator it is

already ringing. Any suggestions?

Regards,

Jovel

[joveldeguzman]

Do I need to put something on the default label? I click the down arrows and there were 4 digits numbers.

[Gergely Szabo]

Hi,

I don't want to be offensive, but do you have the slightest idea about what you are doing? I don't think so.

Look, the answer may be: it depends on what you are trying to do. Do you want to use a default label without a script? Or do you want to use a script?

G.

[joveldeguzman]

No problem. I am just new with UCCE and trying to understand it better. Here is the thing

this is a new campaign...new created trunkline 632XXXX needs to be connected to UCCE afterwards

this needs to be connected to a script. I trying to understand the notes I got from the previous admin and

I am having trouble to understand how to connect the trunkline to UCCE...I apologize for the confusion

better yet any advise will be highly appreciated.

[Gergely Szabo]

Hi,

this way: most likely, that T1 delivers calls to one particular number, right?

This number should be created in CUCM as a CTI Route point, controlled by the "PG user" of ICM. The same number should be created on the ICM too, as a Dialled number, mapped to a CallType, which is mapped to an ICM script.

G.

[david.macias]

Like Gergely said, I think you're going to struggle a lot without any training or someone to show you what to do.  Ask your employer to pay for a one week boot camp to start you off.

david