Good day. I am working on a new campaign and would like to seek your opinions on how to configure a
trunkline to UCCE. For example number to be configured is 6322588. Any suggestion will be highly appreciated.
Nortel PABX -----E1------UCCE
is it an outbound campaign?
If you are completely new to UCCE, I don't really recommend you to configure an advanced topic like outbound dialling.
Actually we already connected the E1 To UCCE is there any configuration that needs to be done before I can have it
When I dialled the number it is still busy using a landline. But when, I tried dialling it using the IP communicator it is
already ringing. Any suggestions?
I don't want to be offensive, but do you have the slightest idea about what you are doing? I don't think so.
Look, the answer may be: it depends on what you are trying to do. Do you want to use a default label without a script? Or do you want to use a script?
No problem. I am just new with UCCE and trying to understand it better. Here is the thing
this is a new campaign...new created trunkline 632XXXX needs to be connected to UCCE afterwards
this needs to be connected to a script. I trying to understand the notes I got from the previous admin and
I am having trouble to understand how to connect the trunkline to UCCE...I apologize for the confusion
better yet any advise will be highly appreciated.
this way: most likely, that T1 delivers calls to one particular number, right?
This number should be created in CUCM as a CTI Route point, controlled by the "PG user" of ICM. The same number should be created on the ICM too, as a Dialled number, mapped to a CallType, which is mapped to an ICM script.
Like Gergely said, I think you're going to struggle a lot without any training or someone to show you what to do. Ask your employer to pay for a one week boot camp to start you off.