Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Configuring a new hotline to UCCE

                   Good day. I am working on a new campaign and would like to seek your opinions on how to configure a

trunkline to UCCE. For example number  to be configured is 6322588. Any suggestion will be highly appreciated.

          Nortel PABX -----E1------UCCE

11 REPLIES

Configuring a new hotline to UCCE

Hi,

is it an outbound campaign?

If you are completely new to UCCE, I don't really recommend you to configure an advanced topic like outbound dialling.

G.

New Member

Configuring a new hotline to UCCE

Gergely,

              This is an inbound campaign only.

Configuring a new hotline to UCCE

Okay, and where did you get stuck?

G.

New Member

Configuring a new hotline to UCCE

G,

Actually we already connected the E1 To UCCE is there any configuration that needs to be done before I can have it

test it?

Regards,

Jovel

Configuring a new hotline to UCCE

What happens when you call a number on that E1, does UCCE see the call?

david

New Member

Configuring a new hotline to UCCE

David,

When I dialled the number it is still busy using a landline. But when, I tried dialling it using the IP communicator it is

already ringing. Any suggestions?

Regards,

Jovel

New Member

Configuring a new hotline to UCCE

Do I need to put something on the default label? I click the down arrows and there were 4 digits numbers.

Configuring a new hotline to UCCE

Hi,

I don't want to be offensive, but do you have the slightest idea about what you are doing? I don't think so.

Look, the answer may be: it depends on what you are trying to do. Do you want to use a default label without a script? Or do you want to use a script?

G.

New Member

Configuring a new hotline to UCCE

No problem. I am just new with UCCE and trying to understand it better. Here is the thing

this is a new campaign...new created trunkline 632XXXX needs to be connected to UCCE afterwards

this needs to be connected to a script. I trying to understand the notes I got from the previous admin and

I am having trouble to understand how to connect the trunkline to UCCE...I apologize for the confusion

better yet any advise will be highly appreciated.

Configuring a new hotline to UCCE

Hi,

this way: most likely, that T1 delivers calls to one particular number, right?

This number should be created in CUCM as a CTI Route point, controlled by the "PG user" of ICM. The same number should be created on the ICM too, as a Dialled number, mapped to a CallType, which is mapped to an ICM script.

G.

Configuring a new hotline to UCCE

Like Gergely said, I think you're going to struggle a lot without any training or someone to show you what to do.  Ask your employer to pay for a one week boot camp to start you off.

david

336
Views
5
Helpful
11
Replies