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New Member

Confiuration Manager not starting in New ICM istallation

Hi

recently i have done a ICM istallation as a Progger in a single server

The version is 8.5.3

After competing teh installation and initializing teh database i amm trying to launch the configuration Manager .

But this is giving error.

I am attaching the error. any help is appreciated.

14 REPLIES

Confiuration Manager not starting in New ICM istallation

Can you post what your ICMdba looks like?

david

Cisco Employee

Confiuration Manager not starting in New ICM istallation

In addtion to the above, Make sure from the Router RTS you have the RealTimeFeed Activated to Distributor UAW.

Regards,

Senthil

New Member

Confiuration Manager not starting in New ICM istallation

Hi Senthil

i am new to this can you plz let me know how to check whether realtimeFeed is activated to aommunicate with distributed UAW.

Here is the attached screenshot for the icmdba

New Member

Confiuration Manager not starting in New ICM istallation

Hi Rupam,

icmdba snapshot looks good. can you go to the icm processes and open the updateaw(UAW) process. and if you know to collect the logs using dumplog command then collect and attached.

and one more thing uaw is ICM process it will not show in icmdba.

or share the registry folder ( Cisco System....) for all three servers Router , Logger and AWDB.

Thanks & Regards,

Hardik B Kansara 

New Member

Confiuration Manager not starting in New ICM istallation

Check that All the ICM services should up and working ok. and also cross check and troubleshoot with IP Address and hostname configuration of Router, Logger & AWDB.

Thanks & Regards,

Hardik B Kansara

New Member

Re: Confiuration Manager not starting in New ICM istallation

I checked the ICM service from services.msc and seems to be working.

I am attaching the sho tech i captured from the Unified system cli

One more thing i noticed when i try to initilize the local database it giving a operation fail error.

New Member

Confiuration Manager not starting in New ICM istallation

Hi Rupam,

Thanks for the details....

i think you are using win2k8.

i am checking the attached files. meanwhile can you please collect the dumplog for uaw process ,and also rtr, rpl, rtc....

use the below command to collect the dumplog.

1.) go to the instance directory ( example .. c:/icm/icm1/AW/logfiles/.................(process name u can find here as uaw_........txt)

2.) dumplog uaw /hr 1 > c:/temp/FILENAME.txt ( This command wiill collect the logs for 1 hour for the process uaw. )

you can collect the other logs with same command accordingly.

Thanks & Regards,

Hardik B Kansara

New Member

Re: Confiuration Manager not starting in New ICM istallation

Hi Hardik

i tried looking into the folder specided but cann't see any log file there.

However i am attachin the competed folder for my instance.

Regards

New Member

Re: Confiuration Manager not starting in New ICM istallation

Hi Rupam,

Thanks for the details............ and i am also attaching dumplog and emsmon utility .pdf file for your reference to troubleshoot the issue in future. emsmon utility will help you to see the process windows in win2k8.

And have to clarify that i hope you having a problem in your lab system. if you have in production enviornment please be careful before doing any changes.

I observed the ip address is missing in the registry file marked in bold as below.

=============

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\inst1\Distributor\RealTimeClient\CurrentVersion]
"BufferMaxQueue"=dword:00000014
"RTDistributor1IPName"="cscnoilogger"   

"RTDistributor1IPPortNo"="48008"
"RTDistributor2IPName"="cscnoilogger"
"RTDistributor2IPPortNo"="48008"
Note:---------- This all four entries are looks ok but mentioned in below bold have to check.....

"RTDistributor1RetryTimeout"=dword:0000000a
"RTDistributorConnectTimeoutSecs"=dword:0000000a
"RTDistributorHeartBeatIntervalTicks"=dword:0000000a
"SampleRateInMSecs"=dword:0000ea60
"ComittMSecs"=dword:00001388
"InsertEvents"=dword:00000001
"MajorBatchSQL"=dword:00000004
"MinorBatchSQL"=dword:00000005


============

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\inst1\Distributor\RealTimeDistributor\CurrentVersion]
"RTDistributor2"=dword:00000000
"BufferMaxQueue"=dword:00006000
"RTServerIPNameSideA"="cscnoilogger"
"DBAgentPipeNameSideA"="cscnoilogger"
"RTServerIPNameSideB"="cscnoilogger"
"DBAgentPipeNameSideB"="cscnoilogger"
"NumConnectedClients"=dword:00000000
"PathPreference"="SideA"
"RTDistributorLocalIPName"="0.0.0.0"
"RTDistributorLocalIPPortNo"="48008"
"RTServerConnectTimeoutSecs"=dword:0000000f
"RTServerHeartBeatIntervalTicks"=dword:0000000a
"RTServerIPPortNoSideA"="40007"
"RTServerIPPortNoSideB"="41007"
"LoggerADomainDns"="aonlab.com"
"LoggerBDomainDns"="aonlab.com"
"RTServerRetryPreferredIntervalSecs"=dword:0000001e
"SiteName"="cscnoilogger"
"SQLServerDBNameSideA"="inst1_sideA"
"SQLServerDBNameSideB"="inst1_sideB"
"SQLServerPassWordSideA"=""
"SQLServerPassWordSideB"=""
"SQLServerUNCNameSideA"="cscnoilogger"
"SQLServerUNCNameSideB"="cscnoilogger"
"SQLServerUserNameSideA"="sa"
"SQLServerUserNameSideB"="sa"
"HDSEnabled"=dword:00000001
"HDSType"=dword:00000001
"WebViewEnabled"=dword:00000000
"RemoteWVServerEnabled"=dword:00000000
"WVServer1"=""
"WVServer2"=""
"WVServer3"=""
"WVServer4"=""
"HDSSQLUNCName"="cscnoilogger"
"HDSSQLDBName"="inst1_awdb"

Thanks & Regards,

Hardik B Kansara

New Member

Re: Confiuration Manager not starting in New ICM istallation

Hi Hardik

I tried changing the above parameter to IP address but after that i get a error while i try to  initilize the local database. any idea ?

New Member

Re: Confiuration Manager not starting in New ICM istallation

Hi Rupam,

Can you please share the snapshot or brief in detail?

its basic that if your ICM services are not working properly, till that your configuration manager will not open. for that you have to cross verify your configuration as well. I suggest to cross check with cisco staging guid for the same.

and you can send the dumplog from Router, Logger and AW in .txt format ( already shared how to use dumplog utility pdf file ) 

Thanks & Regards,

Hardik B Kansara

Re: Confiuration Manager not starting in New ICM istallation

Hi, are you connected to this server locally, or are you using a remote desktop session?

G.

New Member

Re: Confiuration Manager not starting in New ICM istallation

Hi

I am connected to the server locally

Regards

RC

Cisco Employee

Re: Confiuration Manager not starting in New ICM istallation

I had a look at the Logs which you have pasted. The UAW process is crashing with Minidump file

07:01:11:340 dis-uaw Trace: More than one row or no entry in Logger_Type table. Be sure Logger process runs successfully at least once.

07:01:11:340 dis-uaw Fail: Unable to copy Logger_Type table

Have you configured the Logger properly ? The Folder Structure you have sent i dont think so you have installed the Logger ?

12:55:30:720 ra-rtr The router has not loaded a configuration from the logger.

12:55:30:782 ra-rtr Router is loading its initial configuration from the logger.

12:55:30:782 ra-rtr Simplexed initialization complete.

12:55:30:782 ra-rtr Trace: MDS handle for rts is 38.

12:55:30:782 ra-rtr Trace: No MDS Handle for lgr.

Moreover I dont see any of the Logger Process reporting to Router MDS, Check whether you have configured Logger DB and it is started ?

Regards,

Senthil

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