Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Confused about Prompts and Locations

Hi,

Iam just about to load up a bunch of new scripts, prompts etc for some improvements to our existing UCCX. part of this is a new prompt reccording application.

Here is the problem;

Say i have a prompt 888888.wav, i upload it through CRS via Prompts. - Fine no problem. Looking on the server i can see the new prompt in the \Program Files\wfavvid\Prompts\user\en_GB folder. I play it and its the right prompt. I open up the Prompt on the CRS admin pages and again it plays the right prompt.

Then i use the prompt reccording application to reccord a new 888888.wav which is sucessful. I go into the  \Program Files\wfavvid\Prompts\user\en_GB folder and again i hear the correct prompt. However if i go into the CRS pages and play the prompt it plays the old prompt. Looking on the server i do a search for 888888.wav and i now find two files

C:\Program Files\wfavvid\Prompts\user\en_GB\888888.wav

and

C:\Program Files\wfavvid\tomcat_appadmin\webapps\appadmin\temp\888888.wav

Why does the crsadmin page not update? Will it update later on or?

Best wishes

Jon

3 REPLIES
Super Bronze

Re: Confused about Prompts and Locations

Hi

In your script, are you using an 'Upload Prompt' step, or are you just saving the prompt direct to the c:\blah\blah path?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Community Member

Re: Confused about Prompts and Locations

Hi,

Im using the upload but i made a typo on the password for the user account for the upload. Now it works!

Its strange, i didnt spot it at first because the file got copied to the server, i would have thought if the password was wrong it would fail and not upload anything.

Best wishes

Jon

p.s thanks for leading me in the right direction, have some points!

Super Bronze

Re: Confused about Prompts and Locations

Yeah, that's very odd... you would hope anyone that fails auth wouldn't be able to change anything...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
248
Views
3
Helpful
3
Replies
CreatePlease to create content