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New Member

Connect to agent straight away no MoH

Hi,

I am trying to get a call t oconnect to an agent, if one is ready, before they hear any other prompts.

I have the flow working, and the call is presented to an agent, but whilst the agent phone is ringing the caller hears MoH.  Is there any way to have the caller hear ringback tone??

Thanks

Jason

  • Contact Center
2 REPLIES
Super Bronze

Re: Connect to agent straight away no MoH

Hi

OK - you didn't specify your product, but I'm going to assume it's UCCX.

In UCCX, the system answers the phone, and then transfers the call to an agent - so the music you hear is the network MoH source of the CTI Port.

If you want ringback, you can configure this an 'ringback' MoH source and assign that... I'm not aware of any other way.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Connect to agent straight away no MoH

Thanks Aaron,

Yep UCCX 7 is what I am using.

And that it was i was afraid of.

Cheers

Jason

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