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New Member

Connecting procmon to the CampaignManager/Dialer Process

Hi

I have read in the documentation that it should be possible to connect the Procmon tool to the CampaignManager process in IPCC Enterprise rel 6. I can see that the tool is installed but can't figure out the right syntax. Has anyone tried that??

When I type procmon/? on the rogger I get the normal answer from procmon (Procmon Customername NodeName processname [systemname]. And the only one I'm sure off is the first one....

Kund regards

Lars Askov

1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: Connecting procmon to the CampaignManager/Dialer Process

You certainly can do this, and you want to in order to run the useful command "dumprt". The syntax is not intuitive however.

Let's look at a syntax you would know. In my case, the instance is "lab".

If I want to connect to the JTAPI gateway of the peripheral gateway (EAgent PIM) on side A, I type:

procmon lab pg1A jgw1

This makes sense because the file system under icm\lab\ has a directory called pg1A under which is a directory called logfiles, and this has the logs, a set of which start with "jgw1".

If I apply the same convention, one would think that

procmon lab la CampaignManager

would work, since there is a directory called icm\lab\la under which is a directory called logfiles in which are a series of logs starting with "CampaignManager".

Cisco is often inconsistent with ICM.

Enough teasing - you need to use "loggera" instead of "la". And "CampaignManager" is not case sensitive. So ...

procmon lab loggera CampaignManager

will give you the >>>> prompt.

Regards,

Geoff

3 REPLIES
Green

Re: Connecting procmon to the CampaignManager/Dialer Process

You certainly can do this, and you want to in order to run the useful command "dumprt". The syntax is not intuitive however.

Let's look at a syntax you would know. In my case, the instance is "lab".

If I want to connect to the JTAPI gateway of the peripheral gateway (EAgent PIM) on side A, I type:

procmon lab pg1A jgw1

This makes sense because the file system under icm\lab\ has a directory called pg1A under which is a directory called logfiles, and this has the logs, a set of which start with "jgw1".

If I apply the same convention, one would think that

procmon lab la CampaignManager

would work, since there is a directory called icm\lab\la under which is a directory called logfiles in which are a series of logs starting with "CampaignManager".

Cisco is often inconsistent with ICM.

Enough teasing - you need to use "loggera" instead of "la". And "CampaignManager" is not case sensitive. So ...

procmon lab loggera CampaignManager

will give you the >>>> prompt.

Regards,

Geoff

New Member

Re: Connecting procmon to the CampaignManager/Dialer Process

Hi Geoff

Thanks for the answer. I did exactly the first thing you suggested and it didn't work :-)

But I will try your second suggestion as soon as possible tomorrow...

Regards

lars

New Member

Re: Connecting procmon to the CampaignManager/Dialer Process

Hi Geoff

Thanks it worked perfectly - do you know if it possible to get the output from dumprt to a txt file???

Regards

Lars

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