01-26-2017 08:46 AM - edited 03-15-2019 06:26 AM
Hello,
CUCM/UCCX Version 11.5
I have setup a consult call transfer in CCX to ring a Hunt Group in CUCM. In doing this the caller id on the phone shows the IVR Port Number. Is there a way to show the Caller ID info instead of the IVR Port info?
Thanks,
Jake
01-26-2017 11:48 AM
Hi
No - if you release the call (call redirect, rather than call consult) you'll see the real number. Otherwise it is a call from UCCX until you answer it, so you see the UCCX port.
Aaron
01-26-2017 11:54 AM
Thanks Aaron, Once the script releases the call by a hunt group member answering the call will Caller ID populate?
02-01-2017 12:59 AM
Hi
Caller ID should be seen:
- When the person in the hunt group answers the call (regardless of step type)
- Immediately when ringing if you use a 'redirect' step rather than a 'consult transfer'
Aaron
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