We are getting ready to implement Contact Center and our current pbx is setup to restrict dial by ext or name to specific extension (agents). Can this be done simply within the Contact Center (by script or some other method within IPCC) or would I be better served doing with CallManager. I would assume I could set the CSS for the ports attached to the IPCC box to have a translation to send the calls to a greating specifing the ext is invalid or something...Anyone have any suggestions?
Either solution is feasible, and in my opinion it depends on the size of your environment to decide which one to pick. If the environment is large I would most likely go with the CSS/PT approach, but that would require you to change the PT of the phone if it needs to be reachable from AA. If the environment is not big I would tackle it on the UCCX side with either xml files where the allowable extensions would be listed or if the allowable extensions are in ranges then you can simply construct logic to check if the entered DN falls into that range.
Thanks for you response..I am interested in the xml file that would restrict calling. I am familiar with the dates.xml type of file but not for limiting ext. We would only be restricting between 10 - 20 exts but I would love to allow the UCCX server to restrict the calling..one question is how could I do this for both dial by ext as well as dial by name. If you have any examples of the xml files that would be great or some pointers to get me going.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.