Contact Center Agents go to "Reserved" Then "Not Ready" State
i have this problem with our contact center Agents. They keeping switching to Reserved and Not Ready State and because of this calls to the Agents often get dropped or remain on queue. Any help on this will be appreciated.
Re: Contact Center Agents go to "Reserved" Then "Not Ready" Stat
You need to check that your jtapi versions match on CRS and on CM. I believe if you go to start, programs, there is a version checker, or jtapi update tool. Run that to see if they match, but then cancel. If they dont match then it will udpate, which will cause an outage.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...