Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Contact Center CAD IP Address

Is there any way I can get currently logged in CAD's IP address from UCCX application or select from DB?

Get User Info step doesn't have IP field.

Running UCCX 8.5.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Contact Center CAD IP Address

If you are sending XML payloads to CAD, you are probably using IPC, correct?

The best way you can handle this then is have the CAD login action "register" the login with your IPC server.

Here's a video I made, showing how CAD can talk to an IPC server (written in ruby).

http://www.youtube.com/watch?v=88E-z0ShlFE

Here is a forum thread where I gave away the code:

https://supportforums.cisco.com/message/3041806#3041806

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
4 REPLIES

Contact Center CAD IP Address

Are you trying use this information in a script?

New Member

Contact Center CAD IP Address

Hi andrew, I want to use IP from third party scripts, to send Remote XML Messages to CAD. One solution which I found is to log when Agent startup, followes additional HTTP action wich informs and writes to DB.

But if anywhere in DB or by application is possible to get this value by Agent ID would be better.

Re: Contact Center CAD IP Address

If you are sending XML payloads to CAD, you are probably using IPC, correct?

The best way you can handle this then is have the CAD login action "register" the login with your IPC server.

Here's a video I made, showing how CAD can talk to an IPC server (written in ruby).

http://www.youtube.com/watch?v=88E-z0ShlFE

Here is a forum thread where I gave away the code:

https://supportforums.cisco.com/message/3041806#3041806

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
New Member

Contact Center CAD IP Address

Ok, thanks anthony, I thinks that's best solution to add custom action to CAD Startup, maybe with IPC server, or just HTTP action.

541
Views
0
Helpful
4
Replies