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Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

Contact Center Chat - Can all teams chat?

We are running Call Center 7.0.1.

I would like EVERYONE to show up in the chat window, not just team members.

Where is this controlled and setup?  Is it even possible?

Thanks in advance.

4 REPLIES
Super Bronze

Re: Contact Center Chat - Can all teams chat?

Hi

As far as I'm aware it's limited to team only - sorry to be the bearer of bad news...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Green

Re: Contact Center Chat - Can all teams chat?

If you really want everyone to chat, you have to make one big team. It may or may not work for you.

Regards,

Geoff

Super Bronze

Re: Contact Center Chat - Can all teams chat?

Yep - or use OCS/Presence instead for IM and get a better feature set and more flexibility....

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Green

Re: Contact Center Chat - Can all teams chat?

Absolutely.

Regards,

Geoff

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