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Contact Center Express - Maximum Queue time?

Hello guys,

i have a queue and when a customer is 45 seconds in this queue i want to forward the call to our voicemail system.

Is it possible to configure a maximum time for a call to be queued?

Best Regards

Daniel

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Hall of Fame Super Silver

Contact Center Express - Maximum Queue time?

The best way is to create a loopcounter and check its value, such as:

queue:

     if loopcounter == 1

          goto voicemail

     else

          queue logic where your MOH and announcement length equals 45 seconds

          increment loopcounter

          goto queue

HTH,

Chris

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