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contact center express product configuration

Hi,

I'm trying to make a CCX 5.0 configuration. I have 50 agents. I want redundant servers. Which components of CCX should i select redundant? Do i need 100 seat or 50 enough?

Is it enough to order only redundant MCS servers?

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Re: contact center express product configuration

Hi,

You will need order only 50 agents, and at least, you will need to order two MCS servers and HA software license for IPCC Express.

Hope this helps,

Juan Luis

1 REPLY
Gold

Re: contact center express product configuration

Hi,

You will need order only 50 agents, and at least, you will need to order two MCS servers and HA software license for IPCC Express.

Hope this helps,

Juan Luis

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