We are running Cisco Contact Center Express 9.0.2. At present we have almost 50 Agents. We are facing a problem from Agent side that, they are not login to Agent Desktop. How can I force them to login to Application to make calls?. It is a problem for us cuz we cant monitor their outgoing calls. We Want them to be able to make calls only when they login to Agent Desktop. We are recording every calls for live monitoring. We are forcing them to logon to record and monitor calls in Contact Center Express. How can I achieve this?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...