Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Contact Center Express

A call comes into the CCX IVR when the come in they are prompted for thir SS# or Members number.  When the agent recived the call we need to auto pouplate the ss feild or the member number feild in the AS400 IBM terminal emluator. 

We need to verfy they are on the correct AS400 screen (there is a unique ID) and then paste either the ss or member id on the correct line.

How can we do this with CCX.    

Everyone's tags (5)
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Contact Center Express

You will need to use the Macro action in CDA.  Have you done this before?

Here is the guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf

And here is the line that would be the most tricky:

[APPLICATION:WINDOW_CLASS=WINDOW_TITLE]

Where WINDOW_CLASS is the class of window, and WINDOW_TITLE is the full or a partially matching string of the title.

To get the proper WINDOW_CLASS, you can rely on CAD to auto populate it for you, or you can use a Window Spy utility.  There is one included in Auto Hot Key.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
1 REPLY

Re: Contact Center Express

You will need to use the Macro action in CDA.  Have you done this before?

Here is the guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf

And here is the line that would be the most tricky:

[APPLICATION:WINDOW_CLASS=WINDOW_TITLE]

Where WINDOW_CLASS is the class of window, and WINDOW_TITLE is the full or a partially matching string of the title.

To get the proper WINDOW_CLASS, you can rely on CAD to auto populate it for you, or you can use a Window Spy utility.  There is one included in Auto Hot Key.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
353
Views
0
Helpful
1
Replies