A call comes into the CCX IVR when the come in they are prompted for thir SS# or Members number. When the agent recived the call we need to auto pouplate the ss feild or the member number feild in the AS400 IBM terminal emluator.
We need to verfy they are on the correct AS400 screen (there is a unique ID) and then paste either the ss or member id on the correct line.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...