Contact Center for CallManager Express (Communications Manager Express)
Not if, but when will this functionality be brought together? Even if the Contact Center is an EXTRA, EXTRA light version with only basic queueing, scripting, prompting, etc. A complete call center (PBX, v-mail, and Contact Center) on a single 2800/3800 Integrated Service Router? Small to Medium businesses would be a huge market for such.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...