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Cisco Employee

Contact Center: IP Phone Agent (CAD) ...

Hello,

I'm trying to find a PPT or doc that has a good description of the features for the CAD IP Phone Agent (this is the CTI solution that displays on the IP Phone LED)?

Thank you,

Don

  • Contact Center
2 REPLIES
VIP Super Bronze

Re: Contact Center: IP Phone Agent (CAD) ...

The IPPA user guide explains it including example display images.

Cisco IP Phone Agent User Guide for CAD 6.6 for Unified CM: http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cip66ug-cm.pdf

Please remember to rate helpful responses and identify helpful or
Bronze

Re: Contact Center: IP Phone Agent (CAD) ...

If you need configuration information, refer to the CAD Installation Guide. Specifically, the one for CAD 7.2 beginning on page 91.

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