Solved: Contact Center Licence Invalid?

peternnaji · ‎01-05-2012

Hi all,

I am trying to load a CCX license and i get the attached error message. Could this be that the license in invalid or currupt?

Please what could be the cause and how do I handle it?

Gajanan Pande · ‎01-05-2012

looking at the screenshot, it appears that you are on UCCX 8.x, which works on License MAC concept. Please reach out to licensing@cisco.com with an output of CLI command " Show Status " which will have your License MAC. Let them confirm if they need to reissue the license w.r.t. License MAC shown. Mostly the License MAC is changed due to some minor mess ups.

Pls rate the post if it helps.

GP.

View solution in original post

Gajanan Pande · ‎01-05-2012

complete UCCX version details please. There is a bug also with similar symptoms, having correct version details would help us confirm it for you.

GP.

peternnaji · ‎01-05-2012

Hi Pande.

The version is UCCX 8.0

Gajanan Pande · ‎01-05-2012

looking at the screenshot, it appears that you are on UCCX 8.x, which works on License MAC concept. Please reach out to licensing@cisco.com with an output of CLI command " Show Status " which will have your License MAC. Let them confirm if they need to reissue the license w.r.t. License MAC shown. Mostly the License MAC is changed due to some minor mess ups.

Pls rate the post if it helps.

GP.

peternnaji · ‎01-05-2012

Hi Pande,

I will reach out to Cisco licensing.com now. Thanks for you input.

Gajanan Pande · ‎01-06-2012

No probs, glad I could assist.

GP.