Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Contact Center Licenses

Dear Sir/Ma,

I will like to vividly understand more about the product below:

R-CCX-90WFMMEDIA=    1

R-CCX90AQM-MED-K9=   1

     

Questions:

1. What are these products?

2. Are these products software or what?

3. What are their functions?

4. How would they be delivered if purchased? (physical shipment or downloadable)

5. Are these the media for WFM/AQM?

     

Br

Samson

1 REPLY
Silver

Contact Center Licenses

1. What are these products?

- They are SKUs

- R-CCX-90WFMMEDIA = CCX 9.0 Workforce Manager Media

- R-CCX90AQM-MED-K9 = CCX 9.0 Adv Quality Manager Media

2. Are these products software or what?

- Software, more specifically, these look to be eDelivery.

3. What are their functions?

- Cisco Workforce Management: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design_chapter_01.html#UCCX_RF_W9C5E21A_00

- Adv Quality Manager: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design_chapter_01.html#UCCX_RF_Q79F4FA0_00

4. How would they be delivered if purchased? (physical shipment or downloadable)

- Downloadable

5. Are these the media for WFM/AQM?

- Looks like it

161
Views
0
Helpful
1
Replies
CreatePlease login to create content