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CONTACT CENTER SALES PITCH

Does anyboby know if it's possible to create a "Sales Pitch Form" (I'm not sure about the existence of this concept in English) in Cisco Unified Contact Center Express?

We need something like a list of questions - comments that the agent is able to read to talk with customers in a managed way. It's something really common in customer support.

If not, do you know any company that commercializes with kind of solutions?

Thank you very much!

1 REPLY
Cisco Employee

CONTACT CENTER SALES PITCH

Hi Alicia,

There are no customized forms which can be created in contact center express by default, it can be done with third party vendors

-The best way to go about this is would be to contact ciscos sales/account team for your account and have them contact advanced services to see if this is feasible

Thanks,

Prashanth

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