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Community Member

Contact Centers wallboard solutions

Hi,

Does anyone know some wallboard solutions provided by cisco partners and integrate with ipcc express? Did you try some of them?

Thanks

2 REPLIES
Community Member

Re: Contact Centers wallboard solutions

Resolution: CRS does not provide a Wallboard, but supports many third party Wallboard solutions.

Please look at the CRS Admin guide on pg 18-41.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf

Silver

Re: Contact Centers wallboard solutions

There's a good thread here regarding HTML-based wallboards, developed by members of the forum.

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddd3377

Also, Inova wallboards can be made to work with CRS, although UCCX 4.0 is more problematic due to the integrated Windows authentication of the MSDE/SQL CRS database.

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