Got a CCE 8.5 with CUCM 8.5 and having problems with Silent Monitoring. The error message is Error 13144 Monitoring Request has encountered error (see attached). This is displaying on the Supervisors desktop when selecting a Talking agent.
There are few other steps required for this like you need to add monitoring and recording permission to the application user (whch you used for CUCM PG installation), assign monitoring and recording calling search space in the DN configuration etc. Those steps are decribed under monitoring and recording in the CUCM feature configuration guide. Double check all the steps because if you have done those steps properly then there should not be any problem with silent monitoring.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...