Contact Centre Express 7 admin user not authenticating after LDAP Server removed and readded

[John Gowen]

Hi,

We had to delete and re-add our LDAP Server (and users) and now our craadministrator is unauthorized.

Is there a way of resetting or reactivating the user?

CUCCX 7.0(1) (two node cluster), CUCCM 7.1.3

Thanks in advance,

John

[Anthony Holloway · Accepted solution]

You probably just don't know what it's called, but you need to re-run the initial setup wizard so you can choose a new administrator.

There are many posts on this topic:

http://www.google.com/search?sourceid=chrome&ie=UTF-8&q="FRESH_INSTALL"+site:cisco.com

I will just tell you now, some of these posts say to restart the node manager after you change to "FRESH_INSTALL", and that is not required.

Post back if you run in to issues.

[John Gowen]

That worked perfectly. Many Thanks Anthony....

[Anthony Holloway]

You're welcome.  Glad we could get it figured out for you.

[Aaron Harrison]

Hi

You've removed and re-added it in CCM, so that's where you need to start troubleshooting.

Check whether the account appears in CCMAdmin (End Users). See if it is listed as 'Active'...

Regards

Aaron