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Contact stuck in queue

Reporting system shows one contact on hold in queue for 55+ minutes. There are currently 2 agents available and the call is not being directed to any of the available agents.

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Re: Contact stuck in queue

This URL may help you to troubleshoot calls stuck in queue:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c82ea.shtml

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