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New Member

Continuously Recording an Agents Call Activity

Currently I am running CRS 3.1. We would like to be able to record an agents call activity for a given period of time. Is this possible? Currently in CRS 3.1 you can only record one call at a time.

Thanks,

Christy

5 REPLIES

Re: Continuously Recording an Agents Call Activity

There are 3rd party applications that can accomplish this such as:

Nice Systems

www.nice.com

Witness Systems

www.witness.com

Mercom

www.mercom.com

Hope this helps.

Brandon

New Member

Re: Continuously Recording an Agents Call Activity

Thanks.

Re: Continuously Recording an Agents Call Activity

Christy,

If you found the information helpful, would you mind to rate the post?

Thanks,

Brandon

New Member

Re: Continuously Recording an Agents Call Activity

How do you record one call at a time.

Re: Continuously Recording an Agents Call Activity

On-demand recording is built in to the IPCC Express Premium and Enhanced Editions as well as IPCC Enterprise Edition. Please see the data sheets linked below.

Cisco IPCC Express - Premium

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a00801eefe8.html

Cisco IPCC Express - Enhanced

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a008017ffaa.html

Cisco IPCC Enterprise Edition Data Sheet

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_data_sheet09186a008009277b.html

Hope this helps. If so, please rate the post.

Thanks,

Brandon

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