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New Member

Convert call recordings to text

Is there any utility within the Cisco Supervisor Desktop that permits to convert the call recording .wav files to text?

2 REPLIES
Hall of Fame Super Silver

Re: Convert call recordings to text

Sorry, there is no such utility at this time.

Chris

New Member

Re: Convert call recordings to text

If recordings are in English, then you maybe could use serverside ("call mining") solutions from Verint/Witness or Nice..

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