I am using an IPCCX IVR , where customer presses, say option '2' to record voicemail, which then gets converted as an email and gets sent as an email attachment(using functions fromemail,attachemail,sendemail).
Is there anyway using a variable I can keep an account on how many times the customer leaves a voicemail in a day, and later generate a report using the historical reporting Tool for IPPCX on daily as well as monthly basis?If yes how?
I am having IPCCX 6.0(prem version) with standard reports, but don't have any reporting tool for customising reports.
I don't have much experience with IPCCX, I support an IPPCE 7.0 system, but I am using the same sort of message system where the IVR records a message, attaches it as a .wav file and then emails it to a certain email address.
How I report on this is that I created a _VM.CT Call type for each customer and have the call flow out to this call type before hitting the run external script (to vm) node.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...