My name is Michael Love, I am having issues getting counts for Courtest Call Back. I need help building a query to get a count of all customers that Accepted Courtesy Call Back. I am also trying to fine out (of those that accepted Courtest Call Back) how many of them completed the process by connecting to a rep.
How this might be accomplished varies quite significantly based on how the queue call back was programmed and other parameters of scripts in your call center.
The most concrete way would be to have your script write to a database when a callback is requested, and update that record when a rep is successfully connected via the Connect step. From there you could program a quick web interface or otherwise to provide you that information.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...