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Courtest Call Back Query HELP!!!!

My name is Michael Love,  I am having issues getting counts for Courtest Call Back.  I need help building a query to get a count of all customers that Accepted Courtesy Call Back. I am also trying to fine out (of those that accepted Courtest Call Back) how many of them completed the process by connecting to a rep.

I need distinct counts...

1 REPLY

Courtest Call Back Query HELP!!!!

Michael,

How this might be accomplished varies quite significantly based on how the queue call back was programmed and other parameters of scripts in your call center.

The most concrete way would be to have your script write to a database when a callback is requested, and update that record when a rep is successfully connected via the Connect step. From there you could program a quick web interface or otherwise to provide you that information.

Regards,

Tanner Ezell

www.ctilogic.com

Tanner Ezell www.ctilogic.com
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