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New Member

Courtest call back

Hi all,

 

Can  some one tell me how CCB works, mainly i need to know will it occupy any dialer ports or not. Any documents regarding about how CCB works would be appreciated.]

 

 

 

Hari

5 REPLIES
VIP Super Bronze

Express or Enterprise?In

Express or Enterprise?

In Express the script calls another Trigger and emulates a live caller by waiting in queue. This consumes two CTI ports per pending callback request.

New Member

Its enterprise...

Its enterprise...

Cisco Employee

Hi Hari, I have attached the

Hi Hari,

 

I have attached the doc. i hope this will help you .

 

Regards

Ravi

New Member

HI Ravi, Am Sorry, i need

HI Ravi, 

Am Sorry, i need help in UCCE environment (i.e) ICM with CVP 8.5 boxes.Anway thanks for the document provided by you really useful...

 

 

Please help me in same with ICM, it would be great help if i got same kind of doc for ICM.

 

 

Hari

 

New Member

http://www.cisco.com/c/en/us

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/b_pcc_features_book/b_pcc_features_book_chapter_010.html

 

Thanks!

-JT-

 

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