In one of our implementation with PCCE-10, the calls are not getting validated for Courtesy Call Back. In the Call Studio application (CallBackEntry) we observe the call is getting routed to Queue instead of Preemptive treatment due to the validation failure. On further analysis on the CVP Reporting Server's log - it is identified that the "ValidateHandler" is returning TRUE for the "query on whether capacity is exceeded".
Can anybody help me in figuring-out what would have gone wrong for the above situation. Below is the CVP Reporting Log.
Have you adjusted the settings in the "Callback_Set_Queue_Defaults" element in CallbackEntry?
Have you tested with multiple calls at once, or just a single call? I only see a single queued call in your logs. It's possible the script will only offer the callback if other callers are in front of you in queue.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.