Courtesy Callback configuration on a Packaged CCE 9.0
I am trying to setup a Courtesy Callback on an existing production PCCE 9.0 environment. The CVP don't have the Reporting Server enabled or installed and I believe Reporting Server is one of the requirements in installing CCB.
I think my question is, do I really have to install a separate VM for the CVP Reporting Server?
I have very basic knowledge on Contact Center. Can someone provide me some basic guide on how I will go with the whole configuration?
I know there's more questions and info that might be needed. Please don't hesitate to shoot me back.
I have a follow up questions. While snooping around the environment, I found a VM on the B side that labeled “CVP Reporting”.
How can I verify or tell that this is in fact the CVP Reporting Server that has been already setup by the 3rd party? Can you please guide me tru the basic verification procedures? And also, if this is the CVP Reporting Server, can you send me some basic step how to integrate this to the CVP OPS Server?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...