My courtesy callback app is working quite nicely, but I have a concern about the way calls are marked as handled.
App1 handles all the front end ACD attempts. If a caller is queued and requests courtesy callback App1 dequeues the call, then hangs up with the caller and places a new call to App2 where it awaits an agent to accept the call. When the agent becomes available and takes the call it is marked as handled ... however I don't want it to mark it as handled until the callback number is successfully dialed.
Is there a way to prevent to call to the queue in App2 from being marked as handled? What I'll end up with is two handled calls + 1 dequeued call, when I just want one dequeued and one handled for every callback scenario.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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