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New Member

CRA Editor 4.0 Upload Prompt Step

I have a prompt recording script that I have used in IPCC Express 3.5.3, I am trying to use the same script in 4.0, but because of the change in the way the prompts are loaded in version 4.0, I need to use the prompt upload step in my script. I am having trouble getting this to work.

Does anyone have an example using the upload prompt step? or any suggestions?

Thank you,

Janet

11 REPLIES
New Member

Re: CRA Editor 4.0 Upload Prompt Step

Can you upload your current script?

New Member

Re: CRA Editor 4.0 Upload Prompt Step

It is exactly what we encountered before and up to right now, we still have no solution of how to use the "upload prompt" icon in 4.0 editor. The property "user" is the most confusing I think.

Please advise!

Designer

New Member

Re: CRA Editor 4.0 Upload Prompt Step

Yes, that is exactly where I am having the same problem.

The way 4.0 is designed right now, customers cannot call in and change a prompt, like a "closed due to weather" message.

We really need a solution, any ideas?

Silver

Re: CRA Editor 4.0 Upload Prompt Step

I'm only guessing here, but perhaps an "Authenticate User" step is required first, and the success branch can then contain an "Upload Prompt" step, using the user specified in the Authentication Step? Only authenticated users could then upload prompts, which doesn't seem unreasonable.

New Member

Re: CRA Editor 4.0 Upload Prompt Step

I think it is the only way to use the Upload.Prompt tag. However, does anyone get any idea of what should be filled-in in the Auth.User tag? I have tried it out, but it seems doesnt work, please suggest!

New Member

Re: CRA Editor 4.0 Upload Prompt Step

I am also looking for the same information for defining the User step. I can't get it to work either. Does anyone have any examples? Thanks.

New Member

Re: CRA Editor 4.0 Upload Prompt Step

Thank you for all of your attention about the prompt uploading issue. I am here writing to share my experience in using "UploadPrompt" step in CRS 4.0.

In order to use the "UploadPrompt" step in CRS, a CallManager user account has to be created. Then the scripting would basically be:

1. GetUser - Get the user account from CallManager

2. AuthenticateUser - Auth user by providing username and password / PIN

3. UploadPrompt

4. Done

New Member

Re: CRA Editor 4.0 Upload Prompt Step

I am having issues with the "UploadPrompt" step. I tried to follow your example; however without success. Could you please share sample of the script. Thank you.

Silver

Re: CRA Editor 4.0 Upload Prompt Step

When I tried this on IPCCX 4.0(4) and 4.0(5) the Authenticated User step wasn't required; only a valid user need to be referenced in the Upload Prompt step (Get User is required to get the User variable from a string variable for a valid user).

Note there is a bug which prevents the upload of non .txt files (e.g. XML files); the workaround is to write the file to disk first with a Write Document step followed by a Create File Document step, and then upload the document to the Repository using an Upload Document step.

Please rate helpful posts.

New Member

Re: CRA Editor 4.0 Upload Prompt Step

Hi Matthew,

Could you please provide me with a sample script of how to use te upload document script? Thank you.

New Member

Re: CRA Editor 4.0 Upload Prompt Step

Hi Matthew,

Could you please provide me with a sample script of how to use the upload document script? Thank you.

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