I'm looking for the descriptions of the exceptions thrown by IP IVR.
I'm using IP IVR (CRA 3.5) and ICM 6.0. In most of my ICM scripts I have 2 IP IVR script, one that answers the call and plays the welcome greeting etc. and the other one is for when the call gets queued (plays moh, etc.).
When and agent becomes available the IP IVR script is interrupted; I want to be able to capture that action.
Is there a way to do that?
I currently capture when a caller hangs up using a "On Exception GoTo"; is there an exception to capture the ICM interruption?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...