Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
You may experience some slow load times, errors, and slight inconsistencies. We ask for your patience as we finalize the launch. Thank you.

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CRA IVR Place Call Step

Can anyone offer some suggestions on how to get a Cisco IVR "Place Call" step working. When it executes, I always get the system is experiencing problems message. Attached is a print screen of the IVR application that has the place call step. The IVR app simply collects a phone number from the caller and uses the place call step to call that number. Any feedback appreciated.

  • Contact Center
1 REPLY
Gold

Re: CRA IVR Place Call Step

Hi,

Have you checked if the CTI Ports associated to your IVR have the correct Calling Search Spaces and Partitions configured in CallManager?

It is possible that your CTI Ports can not reach the Route Patterns needed to place the call.

Hope this helps,

Juan Luis

164
Views
0
Helpful
1
Replies