You could create a new external DB, record ANI, call time, and the agent ID who handles the call. In scripting, when call comes in, check call ANI and call time with DB, if there is a call with same ANI within 30 minutes, send to the same agent.
Because this DB records all call, the size could be pretty big, suggest purging daily.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...