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New Member

Create account with privilegious of User

Hi Guys,

My Customer have a solution IPCCX version 5.0.2 and He would like know If is possible create a account with privilegiou of user (Read Only)

Thanks,

Wilson Santana

  • Contact Center
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Create account with privilegious of User

Hi Wilson

There isnt any user permission for read only acess in UCCX 5.0

As per the administration guide you only have 3 types of users:

Administrator -- Full access to UCCX system.

Supervisor Privileges - Breaks down into 3 other subclass depending on writes and license, but all results are for either administering teams/csq/skill or reviewing reports/monitoring

Historical Reports User Privileges - View historical reports.

Refer to the following weblink for more infomration:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html

Document: Cisco CRS Administration Guide 5.0(1)

3 REPLIES
Super Bronze

Re: Create account with privilegious of User

Hi

Can you clarify what priveleges you want?

Do you mean to the DB? To the repository? The server?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Create account with privilegious of User

Hi Aaron,

The Customer would like to see for example, the quantity user created, where the IPCCX is to do the backup, the profile of user, etc...

Thanks,


Wilson Santana

Re: Create account with privilegious of User

Hi Wilson

There isnt any user permission for read only acess in UCCX 5.0

As per the administration guide you only have 3 types of users:

Administrator -- Full access to UCCX system.

Supervisor Privileges - Breaks down into 3 other subclass depending on writes and license, but all results are for either administering teams/csq/skill or reviewing reports/monitoring

Historical Reports User Privileges - View historical reports.

Refer to the following weblink for more infomration:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html

Document: Cisco CRS Administration Guide 5.0(1)

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