Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Bronze

Create process error : \\<ip address of the IPCC>\DESKTOP_CFG\Desktop\Agent

New install of 3.5.4sr2 with CM4.2.3sr1

When I run:

\\10.0.24.20\DESKTOP_CFG\desktop\InstallManager

I get Create process error : \\10.0.24.191\DESKTOP_CFG\Desktop\Agent

I don't have a 10.0.24.191 in my network. What is this ip address suppose to refer to?

I did a search and found

Switch CTI Server A=10.0.24.191

Switch CTI Server A Type=IPAddress

Switch CTI Port A=42027

So shouldn't my cti server refer to my Callmanager server. Has anyone had this problem and how do I fix this?

2 REPLIES
Silver

Re: Create process error : \\<ip address of the IPCC>\DESKTOP_CF

try the following steps:

First remove the association with IP phone and/or device profile for the user in question.

Second, remove the CTI enable checkmark and click update.

Then delete the user in AD. If you have a resource already deleted and still show up as ICD resource, add back the user in AD

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801f978a.shtml

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801ecf61.shtml

Bronze

Re: Create process error : \\<ip address of the IPCC>\DESKTOP_CF

Actually, I had to follow the procedure "changing IP address" in the admin quide to fix this but thanks for your reply anyways.

126
Views
0
Helpful
2
Replies