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creating a Route Point with the same number of the extension

i.martens
Level 1
Level 1

when creating a CTI routing point with a number which already exists as extension, the CCM accept this. Is there a specific reason why it is possible to use the number twice ?

Regards,

Ingrid

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

That creates a shared line appearance, there are compeling reason for having those. However if you are using IPCC you should not create shared line appearances.

Chris

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