We use IPCC 3.12 with Active directory integration. I would like to make a script that does a lookup in active directory. Based on who is in a certain group, it would pull user information and direct calls in a certain manner. I have the script working on a separate SQL server. However, to do it, I needed to run a query that made that particular server linked.
Is this a bad thing to do on the IPCC server? As far as I have seen, it just added an entry on the sql server and thus far has not effected other apps on that server. I placed a support call to Cisco and they think it may effect support to this product. Has anyone done this? If so, have you had any support issues because of it?
My query will be: EXEC sp_addlinkedserver 'ADSI', 'Active Directory Service Interfaces',
I am not sure I hit the right bug you suggested. I see one that refers to "QBE helper not able to reconnect to CTI Manager". That is not my issue.
Either way, I am not going to do this. Cisco TAC stated that I would be infringing on support abilities by modifying the installation or setup, or something like that. So I am finding a different method of doing my ad lookups. Seems odd that servers that are supposedly AD integrated cannot perform functions against is. Oh well. Wishful thinking.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...