I wanted to know can someone tell me is there a document that I can use to create an IVR. We have an office in SF that the phone just rings and rings. So my manager wants to put in place an IVR so that when a person calls they will get the nice pretty voice and different options by pressing certain keys on the phone. Thanks in advance for any help that I may get and have a great day.
Just to add to Anthony's point, yes you can go with IPIVR product (referred as UCCX with IVR license) which gets integrated with either CUCM (Cisco Unified Communication Manager) or CUCME (Cisco Unified Communication Manager Express).
If you have CUCM , you shoud have got 5 free seat UCCX-Enhanced license which has 10 licensed IVR ports with it, if your queued callers are less than 10, you can use this license after installin the UCCX with this enhance license.
You need saperate hardware for UCCX (supported MCS\UCS hardware for installing UCCX on it).
Or lets suggest everyone whoever initiates any dicsussion on contact center, make it a habit of specifying the prodcuts\versions clearly because of conflicts in the the understanding between different products.
Or lets suggest everyone whoever initiates any dicsussion on contact center, make it a habit of specifying the prodcuts\versions clearly because of conflicts in the the understanding between different products
I see Geoff doing that all the time. The problem is, only the regulars will know that rule, but then again, all the regulars know better than to be so ambiguous.
The real problem here is the original poster is very ambiguous and provides no details. That's why I asked some very open ended questions that really have nothing to do with the Cisco technologies that could be used. There are plenty of options and we just don't have enough to go on.
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