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New Member

Creating caller survey in IPCCX (enterprise variables)

Hi Pros,

I'd like to create an application in IPCCX that presents the caller with a survey and allows them to enter digits as their responses. I would like to store the results as enterprise variables using "Set Enterprise" Call Info step. This way I can easily use the Historical Reporting application to generate a CSV file of the results.

My only problem is that the survey consists of at least 20 questions. There are only 10 Cisco Pre-defined Enterprise variables. ECC variables don't get stored to database. Is there a way around this?

Thanks a lot!

Mike

1 REPLY
New Member

Re: Creating caller survey in IPCCX (enterprise variables)

I think I can create two applications, each consisting of 10 questions. At the end of the first application, I'll have a redirect to the RP of the second application.

If anyone has a cleaner suggestion, I'm all ears.

Thanks.

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