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New Member

Creating WIM ECC variables

 

Hi,

We have installed CIM 9.0.1 and UCCE 9.0, we are able to pass the default activity_id and customer_name to ICM in the user.cim.activity.id and user.wim.customer.name.

But we want to pass the customer email which is available in CONTACT_POINT_DATA attribute

we have created a ecc variable in ICM called Call.user.cim.contact.point.data and have created a call variable in CIM called CONTACT_POINT_DATA. but we are not able to obtain this value in the ICM script.

 

Please suggest the correct procedure to create ecc variables for WIM 9.0.1.

 

Thanks

Kishore B

2 REPLIES
New Member

Hi Kishore,Did you manage to

Hi Kishore,

Did you manage to fix this? Could you provide the procedural steps to complete this please?

Thanks,

Dilip

New Member

HI Dilip,This is fixed in CIM

HI Dilip,

This is fixed in CIM 9.0.2 where you can tag custom attributes to call variables and map them to icm ecc variable in the queue config

Regards

Kishore B

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