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CRM Connector for MS CRM - can it be used without a contact centre app

Hi,

can CallManager but used with CRM Connector for MS CRM without the need for ICM or unified contact centre or is this a requirement?

If it can where can I find details on how to install and configure.

Also is CRM Connector licensed?

Regards,

Chris

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Re: CRM Connector for MS CRM - can it be used without a contact

Community Member

Re: CRM Connector for MS CRM - can it be used without a contact

Thanks for the link.

However that still doesn't answer my question. Can I use the CRM Connector with CRM and CallManager to do screen pop and click to dial or do I need to have a call centre application?

Thanks,

Chris

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