can CallManager but used with CRM Connector for MS CRM without the need for ICM or unified contact centre or is this a requirement?
If it can where can I find details on how to install and configure.
Also is CRM Connector licensed?
Unlike other applications vendors, Microsoft does not provide a Contact Center integration framework. Refer the following document for complete information:
Thanks for the link.
However that still doesn't answer my question. Can I use the CRM Connector with CRM and CallManager to do screen pop and click to dial or do I need to have a call centre application?