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New Member

CRS 3.0(1) Queued calls being disconnected

CRS 3.0(1)

CCM 3.3

Callers are being disconnected after being in Queue for 1hour and 6 minutes.

Granted, this is not a good practice to keep callers in queue that long, however, this is ok by the Customer. The script, I noticed, does not have a "Terminate step" or a "Goto End" step in the "Connected" branch.

The Queue is

Label: CSQ

Delay and Hold 30 seconds

Play Prompt

Delay and Hold 120 seconds

Play Prompt

Delay and Hold 90 seconds

Play Prompt

Goto CSQ

Is there a script timeout value somewhere? Could this be a result of the the lack of Terminate that is causing false flags in reporting? (although, there are physical reports from callers stating they've been "hung up on" after being on hold for an hour)

Is there a callmanager limitation to how long devices can be placed in a network hold status?


New Member

Re: CRS 3.0(1) Queued calls being disconnected

There is threshold for the number of iterations on the CRS, default is 1000, you could double it up - that should solve the problem, we had a similar problem.